SHIPPING & RETURNS
SHIPMENT PROCESSING TIME
All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
SHIPPING RATES & DELIVERY ESTIMATES
Shipment Method Estimate Delivery
Standard 3-5 Business Days
Two Days 2 Business Days
Overnight 1-2 Business Days
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​Delivery delays can occasionally occur due to shipping carrier support. Please email contactmelazen@gmail.com if you have further questions.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Orders will be available for tracking on USPS.
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES
MelaZen ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
CUSTOM, DUTIES, & TAXES
MelaZen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
MelaZen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
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RETURN & EXCHANGE POLICY
MelaZen works hard to create quality products to provide our customers with an overall Zen experience. Therefore, at the time all sales are final. Please make sure you review your order, thoroughly before checking out.